See your browser’s documentation for specific instructions. I again request you to kindly escalate this issue with HP and give us solution. I suggest you to uninstall the HP Scanjet G Photo Scanner from the Device Manager and then try to reinstall the scanner driver in compatibility mode. Solution and Diagnostic Data Collection. Please try again shortly.

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HP Scanjet G Photo Scanner | HP® Customer Support

Sorry to know that the third party software which is suggested in the HP website is not a free software product. In reply to P. Asia Pacific and Oceania. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. When you say that “including compatibility mode installation”, have you tried to reinstall Windows 7 driver compatibility mode?

Choose ‘Refresh’ to update the list.

Sivaswami Replied on June 9, This thread is locked. This issue might occur if scanner driver is corrupt or there is change in scanner settings.


Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same. It matches the product: Fix printer problems http: Sorry this didn’t help. This could take up to 3 minutes, depending on your computer and connection speed. The list of recommended drivers for your product has not changed since the last time you visited this page.

Select the desired files and choose ‘Download files’ to start a batch download. Dear Niyma Yonten Thanks for your response. HP Download and Install Assistant makes it easy to download and install your software.

Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product.

Please verify your product is powered on and connected, then try again in a few minutes.

HP Scanjet G3010 Not working after Windows 10 Upgrade

One or more of the values entered is not permitted. How does HP install software and gather data? I scanjft the inconvenience you are experiencing with Windows I will certainly help you.


Drivers may be in development so please check back at a later g010 or visit the product homepage. Select an operating system and version to see available software for this product. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

Not sure which drivers to choose? Sivaswami Replied on June 14, How satisfied are you with this reply?

I don’t even use any free Software except from Hardware manufacturers. The Virtual Agent is currently unavailable. In reply to Nyima Yonten’s post on June 9, See 3g010 browser’s documentation for specific instructions. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.